Please Note During the Holiday Season All Customer Service Will be handled via email. We appreciate your patience as we have increased volume.
To create a new account, an order must be completed. Returning customers can log in here
If you visit our site and log in from a public computer, you should always log out when you are finished so that other computer users cannot access your information. To do so, click Log out at the top of any page.
To view your order history, just log in! To log in, click on the Log In tab at the top of any page. You’ll need your username and password to complete the login process.
Editing your profile means changing the personal information in your account. You can change your address, phone number, password, etc. To do this you would need to Log In with your username and password. Once you have logged you will be able to change your password, shipping address and billing address.
IF YOU RECEIVED AN ITEM THAT DOES NOT FIT PROPERLY OR YOU HAVE DECIDED YOU NO LONGER WANT THE ITEM, WE REQUEST THAT YOU SEND THE ITEM BACK TO OUR FACILITY WITHIN 10 DAYS OF RECEIPT. THE ITEMS MUST BE UNWORN AND UNWASHED. UPON RECEIVING AND INSPECTING YOUR RETURN, WE WILL ISSUE A REFUND OR EXCHANGE YOUR ITEM.
PLEASE ADDRESS THE RETURN TO:
1785 Timothy Drive #5
San Leandro, CA 94577
*SHIPPING COST & SHIPPING SALES TAX INCURRED FOR RETURNS ARE NON REFUNDABLE AND WITHIN THE CUSTOMER’S RESPONSIBILITY.
Exchanges can be made by shipping the product back to the G-Eazy STORE. Please attach a letter with your account info, Order #, and contact info. Once we receive product you will receive an email stating we have received the item. After inspection, we will send you your new requested item.
Defective and/or damaged merchandise due to shipping must be reported within 30 days of purchase or will no longer be accepted. Please notify by email and send a photo of the damaged goods with a description of what is wrong. We will gladly replace goods.
For items that are sold on pre-order status, your account will be charged at the time that your order is placed. If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full.
For items that are sold as part of a bundle set, we are unable to accept partial returns of the items in the bundle at this time, except in the case of a damaged or defective product. If you wish to make a return, all of the bundle items must be returned together, in accordance with the return policy outlined above.
At this time we are unable to offer returns or exchanges for concert/event merchandise purchased at an event. Concert/event merchandise purchases are final; however, we care about your satisfaction. You may contact customer service via email with details regarding your purchase for possible alternatives if your product is defective.
DOMESTIC (within the US) orders usually take 5 business days from when it has been picked up by the carrier to be delivered. Just because you receive an email saying your item was shipped does not necessarily mean it will be shipped that day; it just means the order was processed for shipping. Your order will be processed and sent to our fulfillment area to be fulfilled as fast as possible. Orders usually take up to 4 business days to be processed and shipped. We currently use two type of shipping processes.
INTERNATIONAL* (outside the US) orders usually take 15 business days from when it has been picked up by the carrier to be delivered. Just because you receive an email saying your item was shipped does not necessarily mean it will be shipped that day; it just means the order was processed for shipping. Your order will be processed and sent to our fulfillment area to be fulfilled as fast as possible. Orders usually take up to 4 business days to be processed and shipped. We currently use two type of shipping processes.
*Note: Customs Fees are not included durning checkout. All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country's government. Payments of these charges and taxes are your responsibility and will not be covered by us here at G-EazyStore.com. For further details of charges, please contact your local customs office.
First class 2-5 business days transit
Priority Mail: 1-3 transit
Ground: 4-7 business days
FedEx express saver: 3 Business days
2 Day: 2 business days
Overnight: 1 business day
*Keep in mind that all orders have a 1-3 day processing packing period before shipping transits apply.
Please contact our Customer Service Department E-COMMERCE DEPARTMENT
1785 Timothy Drive #5
San Leandro, CA 94577
Business hours: 9:00 to 5:00 Monday-Friday (PST)